Group buying sites, discounted fashion brand retailers and specialised online stores have started to dominate the brick and mort stores in India. Online retail is picking up in India, effects can be shown on FDI in retail. Throwing light on 100 % FDI in single brand retailing, 100% FDI in Single brand retailing can contribute half a percent of total FDI in next 5 years and, if even 10% of this investment can be planned for Online retail, a new online opportunity market of about USD 400 mn or INR 2000 crore in next 5 years will be up for grab only through single brand retail on internet.The business model of online retail companies is far more robust than the companies set up in the first phase ten years ago.
Many of e-commerce sites have adapted models better suited to Indian needs eg: a combination of factors like cash on delivery, buy two and return one, attractive discounts on every purchase, to create own designs for t-shirts, jewellary etc, imported labels in garments, perfumes and gizmos. Even some sites are specific segment based like fisher prise, babyoye, mybabycart etc have targeted to the children with the complete age group and some sites have targeted to students for the online books and accessories purchase as flipcart, infibeam, gadgetsguru etc. E-commerce online gaming sites are becoming more entertainer by providing platform to online gamers with the attractive online games.
Basically sites set up by media houses like Sify, Rediff, Indiatimes, Homeshop18 and travel, insurance, movies show booking, online recharge sites, Flipcart, Yellow pages etc have the wonderful positioning in the mind of online customers with the outstanding 24X7 customer support making them delight and attracting for another online purchase to save the time and other hassles.
How toll free 1-800 is useful in E-commerce
1. In e- commerce 1-800 Toll free no service can be used as single Help line no for various order placing.
2. Through the 1-800 toll free no customers can get the proper information of the selected product on the respective site.
3. Companies can get the confirmation also regarding customer’s placed order via toll free out bound calls.
4. Customer may register their complaints and even give their feedback via Toll Free no by selecting the respective option in IVR.
5. Toll free CRM (Customer Relationship Management) panel will update the record of customers’ calls for long time by providing avenue to e-commerce sites to enhance the publicity by helping and delighting their online customers.
Benefit of availing 1-800 Toll Free no service in E-Commerce sites
1. Customer help line Toll free 1-800 no works as the convenience and assistance tool for potential online customers.
2. Toll free 1-800 no stands as 24X7 availability tool in front of the customers.
3. Enhance availability of instant services to needy customer.
4. Toll Free 1-800 no also works as tool for awareness of various products mentioned in the e- commerce site.
5. Hassle free approach to the required & selected products via toll free 1-800 no create value positioning in the mind of website visitors.
6. Via Click to call e-commerce sites can provide free web calling feature to their website visitors by just a click on call option.
7. Call Back Service in e-commerce site increases the potential data base of the customers by just a miss call on 1-800 toll free no.