Owing to multi-dimensional pressure which is caused either by the changing compliance frameworks or by the bewildering service level agreements, call centers always look out for software solutions. No wonder, why Cloud PBX has become a rage. More call centers than ever today are eying Cloud telephony because of high scalability, flexibility, security and cost effectiveness. But there is much more than what meets the eyes. Let us see why Cloud PBX has become indispensable for your business rather than just a matter of choice.