Why Each Business Should Use Toll Free Number With IVR

Any size of business needs a business number to connect all the customers in order to serve them satisfactorily. Somewhere it is required to develop a professional image of the company among consumers. Toll-free number service is a fantastic notion for customer service support. A toll-free number which provides a free service to the customers reflects an image of professionalism. The overall expense is paid by the receiver’s end.

Toll-Free With IVR

IVR is just like adding beauty to the business. It is provided by the toll-free number provider. IVR (Interactive Voice Response) is a user-friendly platform that helps greet customers with a perfect welcome voice message. A business comprises multiple units but which unit a customer wants to connect to – is only known to the customer. The IVR service provides a facility of single connection that connects the consumer directly to the concerned department.

The call receiving of IVR is quite flexible and calls can be forwarded to any number without putting no extra effort.

IVR is a time-saver facility too as customers don’t need to ask much of the concerned department or person from the third party rather they can directly communicate so, IVR helps largely save time.

IVR Features

Welcome Voice Message

IVR gives a way to record the welcome voice message. This is recorded in a human voice that gives an awesome experience to the caller. It is a customized voice recording facility.

Don’t miss any call

Customers create the foundation of a company so never miss a single call from their side as it can be a good loss to your company as well. With the help of real-time notification of IVR, you can get details of all calls on your mail and contact them to convert at right time.

Call Routing Method

IVR is a way to make a call routing arrangement depending upon the customer’s requirement. This call routing is a clear notion so the caller can contact the right department without getting confused.

Multiple Extensions

With the help of multiple extensions, a single number can be assigned to a number of agents of the company. It aids customers to make their doubts clear at fullest.

Change number easily

The IVR doesn’t mean fit to a certain number and irreplaceable rather you can shift it as per your requirement and wish. There is no mess in doing so.

SMS and Email notification

IVR service enables you to get all customer call details in real time. This data can be used in future as well for further use.

Profits of Toll-Free Numbers

Customer Satisfaction

The toll-free number service helps customers round the clock and human being doesn’t have to face the issue of going to the customer service store and all.

Brand Promotion

The toll-free number leaves a positive impression of company brand on the audience. Thus, it helps in brand promotion.

Global Presence

The toll-free number is a simple and cheap way to reach customers nationally internationally. One simple call and, your service and product will be in your touch in just a few seconds.

Affordable

The toll-free number is not a heavy investment rather you have to spend a very average amount, while, in return, sales can be multiplied at the larger scale.

Thus a business must have a toll free number with IVR facility associated with it.