You can set any audio in your IVR but many times there are small announcements, which you may want your callers to listen before your IVR starts.
For example, you can set a seperate IVR for your non-working hours but in case of a public holiday it won't work. So either you have to change your complete IVR for that public holiday to inform your callers that nobody will pick their calls today or else you can simply play an announcement before your IVR starts.
Announcements audios can be of upto 10 seconds and they will get played before your main IVR starts.
Some of the best use cases for Announcement widget are:
- Event greetings for Diwali, Eid, X'Mas etc.
- Holiday announcement
- Change of IVR menu options