What is IVRS?
IVRS stands for Interactive Voice Response System and basically it is a software runs over telephone network as a front end application.
IVR is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad. In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue. IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed. IVR systems deployed in the network are sized to handle large call volumes and also used for outbound calling, as IVR systems are more intelligent than many predictive dialer systems.
IVR systems can be used for mobile purchases, banking payments and services, retail orders, utilities, travel information and weather conditions. A common misconception refers to an automated attendant as an IVR. The terms are distinct and mean different things to traditional telecommunications professionals—the purpose of an IVR is to take input, process it, and return a result, whereas that of an automated attendant is to route calls. The term voice response unit (VRU) is sometimes used as well.
IVRS role is to interact with the user through phone's keypad (DTMF). IVR system can be configured in a way where it can fetch responses depending upon the user's input on their phone's keypad.
A simple example of how IVR system can easy your day to day task can be explained from the above graphic. You can configure your IVR system in a way that after working hours either your calls land on a Voice Mail i.e., caller can leave a recorded message or they can opt for a call back.
IVR flow then can be further customised to incorporate the response received by the third party software.
You can also make user's input based flows in the IVR e.g., Press 1 for billing, Press 2 for support and so on.
To check all the features provided by Ziffy's IVR System, click on the features listed on the right side.
24x7 ticket based customer support.
Send SMS based alerts to your callers.
Get alerts for Missed & Recevied calls on your mobile.
Ready to use widgets for Complaint management, etc.
Access to CRM for every agent.
Blacklisting & Working Hours setup for cost management.
Advance call management, No CAPEX or infrastructure requirement with auto-fail over feature makes the Ziffy's Toll Free number offering best in the market.
Along with all the above features, Ziffy also provide API access to manage the call flow and to integrate with different third party softwares and CRM. With Ziffy's IVRS API you can link the calls with any Social Media platform, CRM, ERP or even to HRMS.