Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad.
In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which they can service their own inquiries by following the IVR dialogue. IVR systems can respond with prerecorded or dynamically generated audio to further direct users on how to proceed. IVR applications can be used to control almost any function where the interface can be broken down into a series of simple interactions. IVR systems deployed in the network are sized to handle large call volumes..
IVR can be implemented on either Toll Free Number or Virtual 10-Digit Mobile Numbers like 955-ABCD-ABCD. IVR Service providers like Ziffy can help you setup an IVR system for your business in matters of minute.
Get all the call details in real time. Who called you, how many times, who attended the call, from which geographic location they come from, how many minutes they were on the line. Everything is available in seconds just after the call ended.
Record each and every call and get them on your e-mail. Use them for training purpose or keep them for future reference. Call recording is an optional feature, which can be switched on or off from your panel.
Ziffy offers multi-user CRM panel to mange your incoming call flow. You can create multiple user under your organisation and they all can login to our CRM panel and check calls assigned or attended by them in real time.
With multiple advance call routing feature you can ensure maximum availability and performance of your tele-agents.
Round Robin (Cyclic): This forwarding type ensures every agent in your call centre will get equal number of incoming calls one by one.
Straight: This forwarding type ensures all calls will be delivered to first specified number and if that number is busy or unavailable then calls will be routed to fail over numbers. 10 failover numbers can be configured.
Parallel: This forwarding type ensures that calls will be delivered to all configured numbers at the same time and any one can pick the call. All other calls will be dropped.
Busy, Couldn't attend the calls. Even don't want to check CRM? Don't worry we will send you SMS, Email and App based push alerts for every call received or missed. So that you can call them back or can store their number for future reference.
We even offer two-way alerts where you can simply reply to the SMS received with call details and it will be updated on the CRM. This feature is best for field staff who can't be on front on computer all the time to mange the CRM.
Yes, we have plenty of them. Ready to use IVR widgets, which will make your IVR more professional
Call Back Request: Let your callers make a call back request and you will instantly get a SMS & Email alert with the request details. Best if you want to save money on man power and calls.
Complaint: Offering services to your customers? Use this widget to let your registered callers automatically register a complaint for the specified service. Caller will get a SMS with complaint number so as your authorised personnel.
Voicemail: Don't want to attend calls after working hours? Let your caller leave a voice mail and you will get that on your email.
Call Conference: Want to setup a small audio meeting with your customers? Invite them for a tele-conference.
API Calls: Make API calls directly from the IVR and perform actions based on the result.
|Unlimited Level IVR|
|Activation In 1 Hour|
|Call Back Request|
|Advance Call Forwarding|
|Real Time Call Logs|
|Set Working Hours|
|Call Rejection After Working Hours|
|Voice Mail on Email|
|Set Max Call Duration|
|Set Max Call Duration|