How to buy 1800 Toll Free Number?
Learn how you can buy a toll free number for your business in just 30 seconds from a Cloud Telephony service provider.Check Pricing!
What is a Toll Free Number?
A Toll Free number allows the caller to connect with the called party (i.e. the business) without paying for the call unlike the normal person-to-person calls where the called party is charged as per their billing plan.
The call charges are not completely waived off, instead of the caller the called party is charged for the call and usually a premium rate because of the special arrangement.
In India a Toll Free number generally starts from 1800 followed by the operator code (The licensed telecom service provider and usually consists of three digits), which is followed by three to four digits issued by the Telecom operator to their clients.
How To Buy Toll Free Number?
You can not buy a Toll Free number from anywhere in India. Like mobile numbers, Toll Free numbers are also leased to you by the Telecom service provider like Vodafone, Relaince, Airtel or BSNL.
In businesses, just getting a Toll free number won't solve any problem because you will still need a way to handle those calls like an IVR, infrastructure to manage those calls e.g. EPABX and PRI etc., which are very expensive way of getting new leads. However, you can also get all these things done by just paying a small service fee to any Cloud Telephony Service Provider like Ziffy to handle and manage your call flow.
To buy a Toll Free number you will require full KYC documents i.e. ID proof, Address Proof and Aadhaar Verification. Since it is an enterprise service you will also require your company's registration certificate, MoA, AoA and a Board Resolution.
How Toll Free Number Works With Ziffy Cloud Telephony?
Ziffy not only just provide the Toll Free number but also enables your business number with an IVRS (Interactive Voice Response System) along with the scalibility and redudancy of very high end telephony infrastructure worth lakhs of Rupees in just few thousand Rupees billed monthly.
When you buy a Toll Free number from a mobile operator they will not provide you any IVR system and will ask you to deploy a PRI and a highend EPABX system to receive the calls, which is not financially viable for everyone due to the CAPEX. Also, the number provided by the operator is like a raw vegitable, which you can eat without cooking i.e. you have to invest a lot to make it work.
With Ziffy, you will get an intelligent IVR system, which makes your call flow more effecient and your team more productive. Many of the tasks can be automated or distributed depending upon the user's input.
For example, when a caller presses 1 the call will be forwarded to Sales, when pressed 2 the call will be transferred to Support. Also, in every option call can be forwarded to multiple users at a time or can be forwarded depending upon the availability of the agent. It can also be configured to automatically create support ticket numbers or fetch data from a CRM and announce to the caller depending upon the caller's number.
Benefits of Ziffy's Toll Free IVR Number
You will save cost... a lot of it. No ongoing expenses, No overhead, control your expenses and improve your agent's productivity with Ziffy's Intelligent IVRS.
Ziffy provides you redudant routes to accept and transfer your calls with 99% uptime S.L.A#2 a lot more then what any other service provider gives. Ziffy deploys a nation-wide network of redudant connectivity with operators to provide best uptime, connectivity and scalability.
With a moment notice you can increase the number of channels (simultaneous calls) to 1,80,000 per minute (depending upon your plan) without typing a single word on your computer.
Since, you don't have to maintain any server, database, EPABX or network eventually it will save lot of your's time and money along with the man-power.
24x7 ticket based customer support.
Listen to calls in future.
Send SMS based alerts to your callers.
Get alerts for Missed & Recevied calls on your mobile.
Check call analytics in real-time.
Ready to use widgets for Complaint management, etc.
Access to CRM for every agent.
Blacklisting & Working Hours setup for cost management.
Free for callers, Advance call management, No CAPEX or infrastructure requirement with auto-fail over feature makes the Ziffy's Toll Free number offering best in the market.
Along with all the above features, Ziffy also provide API access to manage the call flow and to integrate with different third party softwares and CRM. With Ziffy's IVRS API you can link the calls with any Social Media platform, CRM, ERP or even to HRMS.