What is Toll Free Number?
Get a one-on-one free consultation about Toll Free numbers in India. Learn how you can buy a toll free number from our consultants. Call 1800-123-3733 or 955-444-3322, and our Toll Free specialist will help you to buy a Toll Free number in minutes.
A Toll Free number allows the caller to connect with the called party (i.e. the business) without paying for the call unlike the normal person-to-person calls where the called party is charged as per their billing plan.
The call charges are not completely waived off, instead of the caller the called party is charged for the call and usually a premium rate because of the special arrangement.
In India a Toll Free number generally starts from 1800 followed by the operator code (The licensed telecom service provider and usually consists of three digits), which is followed by three to four digits issued by the Telecom operator to their clients.
What You Will Get
Toll Free Across India
Free for callers, no matter from where they are calling.
Record all calls and listen to them later. Always keep a tab on what your agents are talking.
Send SMS based alerts to your callers & promote your business.
Get alerts for Missed & Received calls on your mobile.
Check call analytics in real-time. Never miss a call again.
Ready to use widgets for Complaint management, Call back request, Text-to-Speech etc.
Access to CRM for every agent.
Save costs from Blacklisting & Working Hours setup.
Real Time Call Logs
Get all the call details in real time. Who called you, how many times, who attended the call, from which geographic location they come from, how many minutes they were on the line. Everything is available in seconds just after the call ended.
Record each and every call and get them on your e-mail. Use them for training purpose or keep them for future reference. Call recording is an optional feature, which can be switched on or off from your panel.
Multi-User CRM Panel
Ziffy offers multi-user CRM panel to mange your incoming call flow. You can create multiple user under your organisation and they all can login to our CRM panel and check calls assigned or attended by them in real time.
Advance Call Routing
With multiple advance call routing feature you can ensure maximum availability and performance of your tele-agents.
Round Robin (Cyclic): This forwarding type ensures every agent in your call centre will get equal number of incoming calls one by one.
Straight: This forwarding type ensures all calls will be delivered to first specified number and if that number is busy or unavailable then calls will be routed to fail over numbers. 10 failover numbers can be configured.
Parallel: This forwarding type ensures that calls will be delivered to all configured numbers at the same time and any one can pick the call. All other calls will be dropped.
SMS & Email Alerts
Busy, Couldn't attend the calls. Even don't want to check CRM? Don't worry we will send you SMS, Email and App based push alerts for every call received or missed. So that you can call them back or can store their number for future reference.
We even offer two-way alerts where you can simply reply to the SMS received with call details and it will be updated on the CRM. This feature is best for field staff who can't be on front on computer all the time to mange the CRM.
Ready To Use IVR Widgets
Yes, we have plenty of them. Ready to use IVR widgets, which will make your IVR more professional
Call Back Request: Let your callers make a call back request and you will instantly get a SMS & Email alert with the request details. Best if you want to save money on man power and calls.
Complaint: Offering services to your customers? Use this widget to let your registered callers automatically register a complaint for the specified service. Caller will get a SMS with complaint number so as your authorised personnel.
Voicemail: Don't want to attend calls after working hours? Let your caller leave a voice mail and you will get that on your email.
Call Conference: Want to setup a small audio meeting with your customers? Invite them for a tele-conference.
API Calls: Make API calls directly from the IVR and perform actions based on the result.
|Unlimited Level IVR|
|Activation In 1 Hour|
|Call Back Request|
|Advance Call Forwarding|
|Real Time Call Logs|
|Set Working Hours|
|Call Rejection After Working Hours|
|Voice Mail on Email|
|Set Max Call Duration|
|Set Max Call Duration|
How Ziffy's Toll Free Number Helps Your Business?
Ziffy not only just provide the Toll Free number but also enables your business number with an IVRS (Interactive Voice Response System) along with the scalability and redundancy of very high end telephony infrastructure worth lakhs of Rupees in just few thousand Rupees billed monthly.
When you buy a Toll Free number from a mobile operator they will not provide you any IVR system and will ask you to deploy a PRI and a high end EPABX system to receive the calls, which is not financially viable for everyone due to the CAPEX. Also, the toll free number provided by the operator is like a raw vegetable, which you cannot eat without cooking i.e. you have to invest a lot to make it work.
With Ziffy's Toll Free number, you will get an intelligent IVR system for your business, which makes your call flow more efficient and your team more productive. Many of the tasks can be automated or distributed depending upon the user's input.
For example, when a caller presses 1 the call will be forwarded to Sales, when pressed 2 the call will be transferred to Support. Also, in every option call can be forwarded to multiple users at a time or can be forwarded depending upon the availability of the agent. It can also be configured to automatically create support ticket numbers or fetch data from a CRM and announce to the caller depending upon the caller's number.
Benefits of Ziffy's Toll Free Number with IVR
Your business will save cost... a lot of it with our Toll Free numbers. No ongoing expenses, No overhead, control your expenses and improve your agent's productivity with Ziffy's Intelligent IVRS.
Ziffy as the leading Toll Free number service provider gives you redundant routes to accept and transfer your calls with 99% uptime S.L.A#2 a lot more than what any other service provider gives. Ziffy deploys a nation-wide network of redundant connectivity with operators to provide best uptime, connectivity and scalability.
With a moment notice you can increase the number of channels (simultaneous calls) to 1,80,000 per minute (depending upon your plan) on your Toll Free number without typing a single word on your computer.
Since, you don't have to maintain any server, database, EPABX or network eventually it will save lot of your's time and money along with the man-power.
Free for callers, Advance call management, No CAPEX or infrastructure requirement with auto-fail over feature makes the Ziffy's Toll Free number offering best in the market.
Along with all the above features, Ziffy also provide API access to manage the call flow and to integrate with different third party softwares and CRM. With Ziffy's IVRS API you can link the calls with any Social Media platform, CRM, ERP or even to HRMS.