* All plans are paid annually

Virtual IVR Number Billing Frequently Asked Questions

Virtual IVR numbers are cheap and effective way to automate your business telephony. Before you decide to get a Virtual IVR number for your business from an IVR service provider like Ziffy, you may have some questions in mind. We have jot down some of these questions and their answers below for your convenience.

All of the above Virtual IVR number pricing are on monthly basis but are billed on yearly basis. You have to pay the yearly rental at the time of activation and usage bills are generated on monthly basis.

MyOperator can be used by different kinds of businesses as per their requirement and suitability. We have created products and pricing considering the requirements of different sizes of businesses. Office IVR is a product for businesses who want simple IVR solution along with the virtual mobile or tollfree number. Cloud call-center is a product designed for businesses seeking advanced solutions like CRM, API integrations and more.

The virtual number cost depends on multiple factors including the service area from where you are taking the service, the mobile operator of the virtual number or whether you are taking the IVR service on your number or getting it from a Virtual Number service provider.

No, the virtual number cost has no bearing on the IVR. You pay fixed rental for the Virtual Number, however, for IVR service you have to pay the usage charges monthly.

All our plans are billed on yearly basis otherwise mentioned specifically.

Security or credit limit is the maximum amount till, which you will be billed. Once your usage reached to your credit limit your services will be stopped until you increase your credit limit. This feature keeps you safe from the bill shock as you will always remain in control.

Technically, government of India owns the number. Virtual IVR number are just a mobile number provisioned with IVR facility. We lease the IVR number from the Telecom Service provider to incorporate IVR services over it. So, till you are paying the monthly rental, you have the access to the number and after that we will release it back to the TSP.

No, Virtual IVR numbers are only meant to receive calls. You can not use this number to call somebody or to receive SMS on it.

Sorry, this is an enterprise solution and we do not offer the service to individuals.

No, call recordings are being charged according to the billing plan.

No, SMS alerts are being charged according to the billing plan.

We offer generous FUP limits on each unlimited plan. Once you cross that FUP your plan will be limited to single channel with max call duration of three minutes along with duplicate call restriction to one call i.e., multiple calls from a single number will be barred.

Post FUP breach restriction only applies for the day (until 12:00 AM) and after that restrictions will be lifted till the FUP for the day breaches again.

No, you will not miss a single call even you breach the FUP for the day because even when your account is reset to single channel you can still get the missed call details from the web panel to, which you can call separately.

No, all government taxes e.g., GST @ 18% will be charged over the rental amount.