Virtual IVR Number FAQ
Frequently Asked Questions
To know more about the virtual number IVR service please visit here.
For the purpose of KYC (as required by the governement) we need following documents
- ID and Address Proof of the authorised person.
- Company registration certificate
- Board resolution to authorise the signing authority
Users are the unique agents, those who are receiving the calls at the customer’s end. Number of users in a plan varies depending upon the channels available in the plan and the plan rental.
Channels are the paths to our server. Channels depicts how many calls a customer can receive simultaneously. For example, if in a plan there are 5 channels then only 5 simultaneous calls can be received on his number. If more than 5 calls are received at a time then system will reject those calls. Customer can see these rejected calls as “Missed Calls”.
FCV means Free Call Value in Rupees provided every month to the customer, which is adjusted against the usage. FCV is only adjusted against the usage charges and SMS & Recordings are not included in it. .
We only sell pre-paid rental plans i.e. rental of the service is taken in advance for the whole term, which could be half-yearly or yearly depending upon the plan. While rental are paid in advance by the customer, the usage part is billed at the end of current month and customer is liable to pay the usage bill within 7 days of generation of the usage bill. Customer will get the usage bill on his registered email id only. .
We accept all the payment methods, which includes Credit Card, Net Banking, NEFT, IMPS, RTGS, Debit Cards, PayTm. 4% processing charges are charged extra for Credit/Debit Card and Net Banking payments. RTGS and IMPS payments are free. We have bank accounts in HDFC, ICICI and SBI for customers convenience and they can also deposit cheques in nearby branches of these banks.