What is Virtual IVR Number Service?
A virtual IVR number is a normal 10-digit mobile number e.g. 9554443322 except it offers more features and better call management than a normal mobile number.
In VMN (Virtual Mobile Number or 10-Digit IVR Number), the caller and the called party both pays for the call however, the charges are distributed among them. Since both parties are paying for the call it is more easy on pocket for businesses and also reduces the spam calls.
Generally the number is issued by the Cloud Telephony provider but your own number can be also used as an IVR number though it is not recommended due to various reasons.
Difference Between Virtual Number & IVR Number?
Practically both are same. IVR number is a number on, which you are playing an IVR and it can be a Virtual number like a 10-digit mobile number or it can be a Toll Free number like 1800-200-5777.
So either you call it a Virtual IVR number or a Toll Free IVR number. When just an IVR number is referenced then it means we are talking about a number on which IVR is being played.
Check what is IVR?
How Virtual IVR Number Works With Ziffy Cloud Telephony?
Ziffy not only just provide the Virtual number but also enables your business number with an IVRS (Interactive Voice Response System) along with the scalability and redundancy of very high end telephony infrastructure worth lakhs of Rupees in just few hundred Rupees billed on monthly basis.
When you use a simple mobile number as your business number then you miss the intelligent IVR system and it is prone to loose many business calls for the reasons like "Out of coverage area", "Called party is busy on other call", "Receiver is on leave" or simply the "Receiver is not interested in taking the calls".
With Ziffy, you will get an intelligent IVR system, which makes your call flow more efficient and your team more productive. Many of the tasks can be automated or distributed depending upon the user's input.
For example, when a caller presses 1 the call will be forwarded to Sales, when pressed 2 the call will be transferred to Support. Also, in every option call can be forwarded to multiple users at a time or can be forwarded depending upon the availability of the agent. It can also be configured to automatically create support ticket numbers or fetch data from a CRM and announce to the caller depending upon the caller's number.
All the calls are logged automatically, system can check the availability of the agents and forward the calls based on that, send alerts on missed calls or even announce a "Working hours over" message over the call.
Benefits of Ziffy's Virtual Number With IVR
You will save cost... a lot of it. No ongoing expenses, No overhead, control your expenses and improve your agent's productivity with Ziffy's Intelligent IVRS.
Ziffy provides you redundant routes to accept and transfer your calls with 99% uptime S.L.A#2 a lot more then what any other service provider gives. Ziffy deploys a nation-wide network of redundant connectivity with operators to provide best uptime, connectivity and scalability.
With a moment notice you can increase the number of channels (simultaneous calls) to 1,80,000 per minute (depending upon your plan) without typing a single word on your computer.
Since, you don't have to maintain any server, database, EPABX or network eventually it will save lot of your's time and money along with the man-power.
Virtual IVR Number Features
24x7 ticket based customer support.
Listen to calls in future.
Send SMS based alerts to your callers.
Get alerts for Missed & Received calls on your mobile.
Check call analytics in real-time.
Ready to use widgets for Complaint management, etc.
Access to CRM for every agent.
Blacklisting & Working Hours setup for cost management.
Easy on pocket, Less Spam, Advance call management, No CAPEX or infrastructure requirement with auto-fail over feature makes the Ziffy's Virtual 10-digit IVR number offering best in the market.
Along with all the above features, Ziffy also provide API access to manage the call flow and to integrate with different third party softwares and CRM. With Ziffy's IVRS API you can link the calls with any Social Media platform, CRM, ERP or even to HRMS.