What is a Virtual IVR Number Service?

A virtual 10-digit IVR number is a normal 10-digit mobile number e.g. 9554443322 except it offers more features and better call management than a normal mobile number.

In VMN (Virtual Mobile Number or 10-Digit IVR Number), the caller and the called party both pays for the call however, the charges are distributed among them. Since both parties are paying for the call it is more easy on pocket for businesses and also reduces the spam calls.

Generally the number is issued by the Cloud Telephony provider but your own number can be also used as an IVR number though it is not recommended due to various reasons.


How Virtual IVR Number Works With Ziffy Cloud Telephony?

Ziffy not only just provide the Virtual IVR number but also enables your business number with an IVRS (Interactive Voice Response System) along with the scalibility and redudancy of very high end telephony infrastructure worth lakhs of Rupees in just few hundred Rupees billed on monthly basis.

When you use a simple mobile number as your business number then you miss the intelligent IVR system and it is prone to loose many business calls for the reasons like "Out of coverage area", "Called party is busy on other call", "Reciver is on leave" or simply the "Reciver is not interested in taking the calls".

With Ziffy, you will get an intelligent IVR system, which makes your call flow more effecient and your team more productive. Many of the tasks can be automated or distributed depending upon the user's input.

For example, when a caller presses 1 the call will be forwarded to Sales, when pressed 2 the call will be transferred to Support. Also, in every option call can be forwarded to multiple users at a time or can be forwarded depending upon the availability of the agent. It can also be configured to automatically create support ticket numbers or fetch data from a CRM and announce to the caller depending upon the caller's number.

All the calls are logged automatically, system can check the availability of the agents and forward the calls based on that, send alerts on missed calls or even announce a "Working hours over" message over the call.


Benefits of Ziffy's Virtual IVR Number

You will save cost... a lot of it. No ongoing expenses, No overhead, control your expenses and improve your agent's productivity with Ziffy's Intelligent IVRS.

Ziffy provides you redudant routes to accept and transfer your calls with 99% uptime S.L.A#2 a lot more then what any other service provider gives. Ziffy deploys a nation-wide network of redudant connectivity with operators to provide best uptime, connectivity and scalability.

With a moment notice you can increase the number of channels (simultaneous calls) to 1,80,000 per minute (depending upon your plan) without typing a single word on your computer.

Since, you don't have to maintain any server, database, EPABX or network eventually it will save lot of your's time and money along with the man-power.


Our Features

Customer Support

24x7 ticket based customer support.

Call Recordings

Listen to calls in future.

SMS Acknowledgement

Send SMS based alerts to your callers.

Real-time Alerts

Get alerts for Missed & Recevied calls on your mobile.

Call Logs

Check call analytics in real-time.

IVR Widgets

Ready to use widgets for Complaint management, etc.

Multi-User CRM

Access to CRM for every agent.

Cost Management

Blacklisting & Working Hours setup for cost management.

and more...

No huge setup cost. Pay monthly or yearly with pay-as-you-go billing. Plan starts from Rs 675 per month.
Get the service activated within minutes of KYC document verification.
Access your data from anywhere in the world with user based access and real-time reporting.

Premium Features

Easy on pocket, Less Spam, Advance call management, No CAPEX or infrastructure requirement with auto-fail over feature makes the Ziffy's Virtual 10-digit IVR number offering best in the market.

Along with all the above features, Ziffy also provide API access to manage the call flow and to integrate with different third party softwares and CRM. With Ziffy's IVRS API you can link the calls with any Social Media platform, CRM, ERP or even to HRMS.


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