Whatsapp Virtual Number

What is Virtual Number Service?

A virtual number is a normal 10-digit mobile number e.g. 9554443322 except it offers more features and better call management than a normal mobile number.

In VMN (Virtual Mobile Number or 10-Digit Number), the caller and the called party both pays for the call however, the charges are distributed among them. Since both parties are paying for the call it is more easy on pocket for businesses and also reduces the spam calls.

Generally the number is issued by the Cloud Telephony provider but your own number can also be used as an Virtual number though it is not recommended due to various reasons.

Why use a Virtual Number for WhatsApp?

The main benefit of using a virtual number offered by Ziffy with WhatsApp business account is allowing your customers to Call & Text on the same number, which takes the user experience to next level.

So if you are using it for sales or support or for any other purpose your customers can always call on it, listen to IVR and talk to your agents or they can also text you, which you can check on your CRM panel.

What is WhatsApp Business API?

The WhatsApp Business API client supports a subset of the features provided by the WhatsApp applications you already know from Android, iOS, and Web, including end-to-end encryption. The difference is that this application can be deployed on a server, providing a local API that allows you to programmatically send and receive messages and integrate this workflow with your own systems (e.g., CRMs, contact center platforms, etc.).

Please note that if you use anything other than the official WhatsApp Business API or other official WhatsApp tools, we reserve the right to limit or remove your access to WhatsApp as this violates our policies. Please do not use any non-WhatsApp authorized third-party tools to communicate on WhatsApp.

The first step for businesses to communicate with customers on WhatsApp is to create a Business Profile. WhatsApp will create a unique entry for your business with relevant information that will be visible to customers that are communicating with you.

Registering as a business will unlock features such as:

• Business Information: People can easily identify your business and find out more information such as your address, hours of operation, website, and description.
• Send and Receive: Programmatically send and receive messages from your customers at scale. Enable two-way, high value conversations with your customers.
• Message Templates: Create message templates that are needed for sending notification messages to users.

Benefits of Ziffy's Virtual Number With IVR

You will save cost... a lot of it. No ongoing expenses, No overhead, control your expenses and improve your agent's productivity with Ziffy's Intelligent IVRS.

Ziffy provides you redundant routes to accept and transfer your calls with 99% uptime S.L.A^#2 a lot more then what any other service provider gives. Ziffy deploys a nation-wide network of redundant connectivity with operators to provide best uptime, connectivity and scalability.

With a moment notice you can increase the number of channels (simultaneous calls) to 1,80,000 per minute (depending upon your plan) without typing a single word on your computer.

Since, you don't have to maintain any server, database, EPABX or network eventually it will save lot of your's time and money along with the man-power.