What is Virtual Number Service?

A virtual number is a normal 10-digit mobile number e.g. 9554443322 except it offers more features and better call management than a normal mobile number.

In VMN (Virtual Mobile Number or 10-Digit Number), the caller and the called party both pays for the call however, the charges are distributed among them. Since both parties are paying for the call it is more easy on pocket for businesses and also reduces the spam calls.

Generally the number is issued by the Cloud Telephony provider but your own number can also be used as an Virtual number though it is not recommended due to various reasons.

Why use a Virtual Number for WhatsApp?

The main benefit of using a virtual number offered by Ziffy with WhatsApp business account is allowing your customers to Call & Text on the same number, which takes the user experience to next level.

So if you are using it for sales or support or for any other purpose your customers can always call on it, listen to IVR and talk to your agents or they can also text you, which you can check on your CRM panel.

What is WhatsApp Business API?

The WhatsApp Business API client supports a subset of the features provided by the WhatsApp applications you already know from Android, iOS, and Web, including end-to-end encryption. The difference is that this application can be deployed on a server, providing a local API that allows you to programmatically send and receive messages and integrate this workflow with your own systems (e.g., CRMs, contact center platforms, etc.).

Please note that if you use anything other than the official WhatsApp Business API or other official WhatsApp tools, we reserve the right to limit or remove your access to WhatsApp as this violates our policies. Please do not use any non-WhatsApp authorized third-party tools to communicate on WhatsApp.

The first step for businesses to communicate with customers on WhatsApp is to create a Business Profile. WhatsApp will create a unique entry for your business with relevant information that will be visible to customers that are communicating with you.

Registering as a business will unlock features such as:

  • Business Information: People can easily identify your business and find out more information such as your address, hours of operation, website, and description.
  • Send and Receive: Programmatically send and receive messages from your customers at scale. Enable two-way, high value conversations with your customers.
  • Message Templates: Create message templates that are needed for sending notification messages to users.

Benefits of Ziffy's Virtual Number With IVR

You will save cost... a lot of it. No ongoing expenses, No overhead, control your expenses and improve your agent's productivity with Ziffy's Intelligent IVRS.

Ziffy provides you redundant routes to accept and transfer your calls with 99% uptime S.L.A#2 a lot more then what any other service provider gives. Ziffy deploys a nation-wide network of redundant connectivity with operators to provide best uptime, connectivity and scalability.

With a moment notice you can increase the number of channels (simultaneous calls) to 1,80,000 per minute (depending upon your plan) without typing a single word on your computer.

Since, you don't have to maintain any server, database, EPABX or network eventually it will save lot of your's time and money along with the man-power.

Our Features

Customer Support

24x7 ticket based customer support.

Call Recordings

Listen to calls in future.

SMS Acknowledgment

Send SMS based alerts to your callers.

Real-time Alerts

Get alerts for Missed & Received calls on your mobile.

Call Logs

Check call analytics in real-time.

IVR Widgets

Ready to use widgets for Complaint management, etc.

Multi-User CRM

Access to CRM for every agent.

Cost Management

Blacklisting & Working Hours setup for cost management.

and more...

No huge setup cost. Pay monthly or yearly with pay-as-you-go billing. Plan starts from Rs 675 per month.
Get the service activated within minutes of KYC document verification.
Access your data from anywhere in the world with user based access and real-time reporting.

Frequently Asked Question About Virtual Number

No, you cannot receive any SMS on Virtual Number provided by Ziffy.

No, since we do not allow receiving SMS on the Virtual Numbers, you can not use it with WhatsApp. Also, it is in violation of our Terms of Service to use the Virtual Number provided by Ziffy to use it for any two-way communication.

No, since we do not allow receiving SMS on the Virtual Numbers, you can not use it to receive OTP. Also, it is in violation of our Terms of Service to use the Virtual Number provided by Ziffy to use it for any two-way communication.

The number belongs to Ziffy and we only provide IVR service masked with the Virtual Number. The owner of the number will be ZNI Wireless Pvt Ltd.

No, you cannot make any international or national calls through this number. Virtual numbers provided by Ziffy is only meant for receiving the calls.

Ziffy procure the numbers from different operators depending upon the telecom service. You can get the exact operator of the number after getting the service.

Yes, you can get the ownership of the number (conditions apply), provided the mobile operator allows the same. In most cases it can be done pretty easily.

No, it is not a VOIP number and we do not support any communication or call forwarding on VOIP platform.

Trusted By

Bagrrys Cloud Telephony Client of Ziffy
Coca-Cola Cloud Telephony Client of Ziffy
Dabur Cloud Telephony Client of Ziffy
Hyundai Cloud Telephony Client of Ziffy
McGraw Hill Cloud Telephony Client of Ziffy
Microsoft Cloud Telephony Client of Ziffy
Nielsen Cloud Telephony Client of Ziffy
Hungama Cloud Telephony Client of Ziffy